Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Eloqvia, a trading name of Sims Kelsie Lauren, registered at José Antela Conde 5, Vigo, 36205, Spain, collects, uses, and protects your personal information when you visit eloqvia.com or contact us about our services. If you have any questions, contact us at info@eloqvia.com.

1. What information we collect

When you use our contact form or email us directly, we collect the following information you voluntarily provide:

  • Name

  • Email address

  • Job title

  • Company name

  • Any other information you include in your message

When you visit our website, certain technical information is collected automatically, including your IP address, browser type, pages visited, and time and date of your visit. This information is collected by our website platform and any analytics tools we use, and is used for security and to help us understand how our site is used.

2. How we use your information

We use the information you provide to:

  • Respond to your inquiry

  • Provide you with a quote or course preview

  • Process your order and deliver your course file

  • Send you administrative information related to your purchase

  • Comply with our legal obligations

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

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3. Legal basis for processing

We process your personal information under the following legal bases as defined by the UK and EU GDPR:

  • Legitimate interests — to respond to inquiries and operate our business

  • Performance of a contract — to fulfill your order and deliver course files

  • Legal obligation — where required by applicable law

4. How long we keep your information

We retain inquiry data for up to 2 years. Customer records related to purchases are retained for up to 6 years for accounting and legal purposes. When information is no longer needed we delete or anonymize it.

5. Sharing your information

We do not sell or share your personal information with third parties except in the following limited circumstances:

  • Payment processing — payments are handled by Stripe, who process payment data under their own privacy policy at stripe.com/privacy

  • Legal requirements — if required to do so by law or a regulatory authority

6. Cookies

Our website uses cookies for basic site functionality and to collect anonymized analytics data about how visitors use our site. These cookies may be set by our website platform or third-party analytics providers. You can control or disable cookies through your browser settings, though doing so may affect some website functionality. We do not use cookies for targeted advertising or to track you across other websites.

7. Your rights

Depending on where you are located, you have the following rights regarding your personal data. To exercise any of them, contact us at info@eloqvia.com and we will respond within 30 days.

UK and EU (GDPR) You have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. You may lodge a complaint with your local data protection authority. In Spain: aepd.es. In the UK: ico.org.uk.

United States — California (CCPA) California residents have the right to know what personal information we collect, request deletion, opt out of sale (we do not sell data), and not be discriminated against for exercising these rights. To make a request, contact info@eloqvia.com.

United States — other states Residents of Virginia, Colorado, Connecticut, and other states with applicable privacy laws have similar rights to access, correct, and delete their personal data. Contact us at info@eloqvia.com to make a request.

Canada (PIPEDA) Canadian residents have the right to access personal information we hold about them and to request corrections. You may also withdraw consent to processing where consent is the legal basis, subject to legal or contractual restrictions. Contact us at info@eloqvia.com.

Australia (Privacy Act 1988) Australian residents have the right to access and correct personal information we hold about them. If you believe we have breached the Australian Privacy Principles, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

8. International data transfers

We are based in Spain. If you are located outside the EU, your information may be transferred to and processed in the EU. We take reasonable steps to ensure your data is handled securely and in accordance with this policy.

9. Data security

We take reasonable technical and organizational measures to protect your personal information. No method of transmission over the internet is completely secure and we cannot guarantee absolute security.

10. Children

Our services are intended for business customers only. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date of last update.

12. Contact

For any questions about this Privacy Policy or to exercise your rights, contact us at info@eloqvia.com.